Politica de rambursare
REFUND & RETURN POLICY
PALONO — Refund & Return Policy
At PALONO, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may be entitled to return it or request a refund in accordance with this policy and applicable consumer law.
1. Right of Withdrawal
If you are a consumer in the European Union, you generally have the right to withdraw from an online purchase within 14 days without giving a reason.
For products, the withdrawal period generally begins on the day you, or a person designated by you other than the carrier, receives the goods.
To exercise your right of withdrawal, contact us at:
Please include your order number and clearly state that you wish to withdraw from your purchase.
2. Returning an Order
After notifying us of your decision to withdraw, you must return the products without undue delay and generally no later than 14 days after notifying us.
Please contact PALONO before sending a return so that we can provide the appropriate return instructions.
Unless otherwise required by applicable law or agreed by PALONO, the direct cost of returning goods under the ordinary right of withdrawal is the responsibility of the customer.
3. Condition of Returned Products
Products should be returned safely packaged and, where possible, in their original packaging.
You may handle products only to the extent necessary to establish their nature, characteristics and functioning.
If the value of a product has been diminished because it was handled beyond what is necessary to establish its nature, characteristics and functioning, PALONO may be entitled to reduce the refund to reflect that loss in value, where permitted by applicable law.
4. Sealed Cosmetic and Personal-Care Products
For health and hygiene reasons, certain sealed cosmetic, beauty and personal-care products may not be eligible for withdrawal once their protective seal has been broken, where applicable law permits this exception.
This does not affect your statutory rights if a product is defective, damaged, incorrect or does not conform to the contract.
5. Refunds
When you validly exercise your right of withdrawal, PALONO will refund the payments received from you, including the standard delivery cost applicable to the original order, subject to applicable law.
Additional delivery costs resulting from your choice of a more expensive delivery method than the least expensive standard delivery option are not required to be refunded where applicable law permits.
Refunds will normally be made using the same payment method used for the original transaction.
PALONO may withhold the refund until the returned goods have been received or you provide evidence that you have sent the goods back, whichever occurs first, where permitted by applicable law.
6. Damaged Products
If your order arrives damaged, please contact us as soon as possible at:
Please provide your order number and photographs of the product and packaging.
7. Incorrect Products
If you receive a product that is different from the product you ordered, contact us at:
Please provide your order number and photographs of the product received.
We will review the issue and provide an appropriate solution.
8. Defective Products
If a product is defective or does not conform to the contract, contact us at:
Your mandatory statutory consumer rights remain unaffected.
9. Statutory Consumer Rights
Nothing in this policy limits or excludes any consumer rights that cannot legally be excluded under applicable law.
For EU consumers, statutory rights relating to defective or non-conforming goods remain fully applicable.
10. Contact
For returns, refunds or withdrawal requests:
Email: support@palono.store
Please include your order number whenever contacting us about an existing order.
PALONO — Your beauty. Your ritual.