PRIVACY POLICY

PALONO — Privacy Policy

PALONO respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how personal information may be collected, used, stored and shared when you visit or make a purchase through the PALONO website.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address
• Order information
• Products purchased
• Payment-related information
• Customer-service communications
• Account information
• Device information
• Browser information
• IP address
• Website usage information
• Cookie and similar technology information
• Marketing preferences

2. How We Use Your Information

We may use your information to:

• Process and fulfill orders
• Process payments
• Deliver your purchases
• Send order confirmations
• Send shipping and delivery updates
• Provide customer support
• Process returns and refunds
• Respond to questions and requests
• Prevent fraud and unauthorized activity
• Maintain website security
• Improve our website and services
• Analyze website usage
• Send marketing communications where legally permitted
• Comply with legal and regulatory obligations
• Protect our rights and legitimate business interests

3. Legal Bases for Processing

Where the General Data Protection Regulation (GDPR) applies, personal information may be processed on the following legal bases:

• Performance of a contract
• Compliance with a legal obligation
• Legitimate interests
• Consent, where required
• Other lawful bases permitted by applicable law

4. Payment Information

Payments may be processed by third-party payment providers.

Payment providers may process your payment information according to their own privacy policies and security practices.

PALONO does not intentionally store complete payment-card details when those details are processed directly by a third-party payment provider.

5. Sharing Personal Information

We may share personal information with service providers that help us operate PALONO, including providers involved in:

• Website hosting and e-commerce
• Payment processing
• Order fulfillment
• Shipping and delivery
• Customer service
• Email communications
• Analytics
• Marketing
• Fraud prevention
• Website security

We do not sell your personal information merely for the purpose of selling it to third parties.

6. International Data Transfers

Some service providers may process personal information outside your country or outside the European Economic Area.

Where required, appropriate legal safeguards will be used for international transfers of personal data.

7. Marketing Communications

Where required by law, PALONO will obtain your consent before sending marketing communications.

You may unsubscribe from promotional emails at any time by using the unsubscribe link contained in the email or by contacting:

support@palono.store

8. Cookies

PALONO uses cookies and similar technologies to operate the website, maintain functionality, remember preferences, analyze website usage and, where permitted, support marketing.

Please see our Cookie Policy for additional information.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders and meeting legal, accounting, tax, security and dispute-resolution requirements.

10. Your Privacy Rights

Depending on applicable law, you may have rights including:

• The right to access your personal data
• The right to correct inaccurate data
• The right to request deletion
• The right to request restriction of processing
• The right to object to certain processing
• The right to withdraw consent
• The right to data portability
• The right to lodge a complaint with a data-protection authority

To exercise your rights, contact:

support@palono.store

11. Security

PALONO uses reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Children's Privacy

PALONO does not knowingly collect personal information from children where doing so would violate applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updated version will be published on this page with a revised "Last updated" date.

14. Contact

For privacy-related questions or requests:

Email: support@palono.store

PALONO — Your beauty. Your ritual.