SHIPPING POLICY

PALONO — Shipping Policy

At PALONO, we aim to make your order experience simple, reliable and transparent.

1. Shipping Destinations

PALONO ships to eligible destinations available at checkout.

Shipping availability may depend on the destination, product and shipping service available for the order.

2. Order Processing

Orders are processed after successful payment confirmation.

Processing times may vary depending on order volume, product availability and other circumstances.

The estimated processing time displayed at checkout or on the website applies where provided.

3. Delivery Times

Delivery times vary according to destination and shipping method.

The estimated delivery time shown at checkout should be used as the primary delivery estimate for your order.

Delivery estimates are not guaranteed dates unless expressly stated otherwise.

4. Shipping Costs

Shipping costs are calculated based on factors such as destination, order contents and available shipping method.

The applicable shipping cost will be displayed during checkout before payment is completed.

5. Tracking

Where tracking is available, tracking information will be sent to the email address associated with your order.

Tracking information may take some time to become active after an order has been dispatched.

6. Delivery Delays

Delivery may occasionally be delayed because of:

• Carrier delays
• Customs processing
• Weather
• Public holidays
• Incorrect or incomplete addresses
• High shipping volumes
• Events outside our reasonable control

PALONO will make reasonable efforts to assist with delivery issues.

7. Incorrect Delivery Information

Customers are responsible for providing accurate shipping information.

If you enter an incorrect or incomplete address, contact us immediately at:

support@palono.store

Once an order has been dispatched, we may be unable to change the delivery address.

8. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes or other charges depending on the destination.

Where such charges are legally payable by the customer, the customer may be responsible for them unless otherwise stated at checkout.

9. Lost or Damaged Packages

If your package appears to be lost or arrives damaged, contact us at:

support@palono.store

Please include your order number and any relevant tracking information or photographs.

10. Delivery Rights

Nothing in this Shipping Policy limits any mandatory consumer rights.

Where applicable EU consumer law requires a particular delivery timeframe or remedy for delayed delivery, those statutory rights apply.

11. Contact

For shipping questions:

support@palono.store

PALONO — Your beauty. Your ritual.