Help Center
HELP CENTER
PALONO — Help Center
Welcome to the PALONO Help Center.
We're here to make your shopping experience as easy as possible.
Orders
Where is my order?
If tracking is available for your order, tracking information will be sent to the email address associated with your purchase.
If you need help locating your order, contact:
Please include your order number.
Can I change my order?
If you need to change an order, contact us as soon as possible.
Once an order has entered processing or has been shipped, changes may no longer be possible.
Can I cancel my order?
Contact us immediately if you wish to cancel an order.
If the order has already been processed or dispatched, cancellation may not be possible. Your applicable statutory withdrawal and return rights remain unaffected.
Shipping
Where does PALONO ship?
PALONO ships to eligible destinations available at checkout.
How long does delivery take?
Delivery times depend on your destination and shipping method.
Please see our Shipping Policy for more information.
Where is my tracking number?
Where tracking is available, tracking information will be sent to the email address used for your order.
My package is delayed. What should I do?
If your package appears to be delayed, please check the tracking information first.
If you need further assistance, contact:
Returns & Refunds
How do I return a product?
Please contact PALONO before sending a product back.
Our team will provide the appropriate return instructions.
Can I get a refund?
Refunds are available where required under applicable law and according to our Refund & Return Policy.
What if my product arrives damaged?
Contact us as soon as possible and provide:
- Order number
- Description of the damage
- Photographs of the product
- Photographs of the packaging where relevant
Email:
What if I receive the wrong product?
Contact us with your order number and photographs of the product received.
Products
Where can I find product information?
Product information is available on the relevant product page.
This may include product descriptions, directions for use and ingredient information.
Where can I find ingredients?
Ingredient information is provided on the relevant product page and/or product packaging.
How should I use PALONO products?
Always follow the instructions provided on the product packaging and product page.
What if a product causes irritation?
Discontinue use if irritation or an adverse reaction occurs.
If you require assistance regarding a product, contact:
Account & Website
Do I need an account to shop?
You may be able to purchase products without creating a customer account, depending on the checkout options available.
Is my information secure?
PALONO takes reasonable measures to protect customer information.
For more information, please read our Privacy Policy.
How can I contact PALONO?
Email:
More Help
If you cannot find the answer you're looking for, contact our customer-support team.
We're happy to help.
PALONO — Your beauty. Your ritual.