FAQ
FAQ
PALONO — Frequently Asked Questions
What is PALONO?
PALONO is a modern beauty brand offering skincare, body-care and hair-care products for everyday beauty routines.
Where does PALONO ship?
PALONO ships to eligible destinations available at checkout.
How long does shipping take?
Delivery times depend on your destination and selected shipping method.
The estimated delivery time available during checkout is the most relevant estimate for your order.
Will I receive tracking information?
Where tracking is available, tracking information will be sent to the email address associated with your order.
Can I return my order?
If you are an EU consumer, you generally have a 14-day right of withdrawal for online purchases, subject to applicable exceptions.
Please review our Refund & Return Policy for full details.
What if my order arrives damaged?
Contact us at:
Please include your order number and photographs of the damaged product and packaging.
What if I receive the wrong product?
Contact:
Include your order number and photographs of the product received.
What if my product is defective?
Contact us as soon as possible.
Your statutory consumer rights concerning defective or non-conforming products remain protected.
Can I cancel my order?
Contact us as soon as possible if you want to cancel an order.
If your order has already been processed or dispatched, cancellation may no longer be possible. However, applicable withdrawal and return rights may still apply.
How do I contact PALONO?
Email us at:
How should I use PALONO beauty products?
Always follow the instructions provided on the product packaging and product page.
Can PALONO products cause irritation?
Individual reactions can vary.
If irritation or an adverse reaction occurs, discontinue use. Review the product ingredients before use and perform a patch test where appropriate.
Are PALONO products suitable for sensitive skin?
Product suitability varies between individuals.
Always review the ingredients and product information before use.
Where can I find product ingredients?
Ingredient information is provided on the relevant product page and/or product packaging.
If you need additional information about a product, contact:
How should I store my products?
Follow the storage instructions provided on the product packaging.
Where appropriate, keep products away from excessive heat and direct sunlight.
Do you offer refunds?
Refunds are available where required under applicable law and according to our Refund & Return Policy.
How can I contact PALONO about an order?
Email:
Please include your order number.